eVden EvE nakliyAt<\/a> its safe delivery, according to the Consumer Rights Act 2015.I felt both you and J. B. should be reimbursed.<\/p>\nI took both cases to Amazon, which agreed to investigate. Within a few days, it came back with some excellent news.<\/p>\n
Although there was no explanation about what had gone wrong in either case, nor why the refunds had been refused, a spokesman says: \u2018We’ve contacted the customers directly, apologised and processed a full refund.’<\/p>\n
Anyone in the same boat, or who receives damaged goods, should always contact the retailer immediately.<\/p>\n
It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order.If signing for a delivery that can’t be opened in front of the courier, add the words \u2018not inspected’, which could help if issues emerge on opening.<\/p>\n
Opting for a delivery to be made to a \u2018safe place’ or a neighbour can make problems harder to resolve later.Consider requesting signed-for delivery only, particularly for high-value items. If the retailer won’t play ball, try to request reimbursement via a claim under Section 75 of the Consumer Credit Act, if the purchase was by credit card and the item cost between \u00a3100 and \u00a330,000.<\/p>\n
The card provider is jointly liable with the retailer if something goes wrong with a purchase.<\/p>\n
If a debit card was used, consider raising a chargeback dispute \u2014 an informal arrangement offered by banks for customers who do not get the goods or services they have paid for.<\/p>\n
I ordered a brand new \u00a3999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile.\u00a0 I was bemused at first, but now I’m fuming as Amazon is refusing to refund me for the device. A.B., Sussex. Another ball of wax: A reader was […]<\/p>\n","protected":false},"author":22414,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5135],"tags":[5078],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/posts\/75923"}],"collection":[{"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/users\/22414"}],"replies":[{"embeddable":true,"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/comments?post=75923"}],"version-history":[{"count":1,"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/posts\/75923\/revisions"}],"predecessor-version":[{"id":75924,"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/posts\/75923\/revisions\/75924"}],"wp:attachment":[{"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/media?parent=75923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/categories?post=75923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.announcement.news\/wp-json\/wp\/v2\/tags?post=75923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}